{"id":2335,"date":"2023-01-12T16:18:30","date_gmt":"2023-01-12T16:18:30","guid":{"rendered":"https:\/\/manual.classlight.com\/?post_type=docs&#038;p=2335"},"modified":"2025-01-21T00:00:26","modified_gmt":"2025-01-21T00:00:26","password":"","slug":"contents-reports","status":"publish","type":"docs","link":"https:\/\/manual.classlight.com\/fr\/docs\/contents-reports\/","title":{"rendered":"Sommaire Rapports"},"content":{"rendered":"<p class=\"translation-block\">La page <strong>Sommaire Rapports<\/strong> est une excellente option pour consulter les contenus inappropri\u00e9s signal\u00e9s.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Pour Passer en Revue un Billet<\/strong>:<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Cliquez sur le sujet du ticket de rapport \u00e0 examiner.<\/li>\n<\/ol>\n\n\n\n<p class=\"translation-block\"><strong>Remarque<\/strong>\u00a0: Une fois que l\u2019administrateur de l\u2019\u00e9cole a d\u00e9fini tous les param\u00e8tres relatifs au rapport de contenu, un petit drapeau appara\u00eet dans le coin sup\u00e9rieur droit de l\u2019\u00e9cran de l\u2019utilisateur, sur lequel il peut cliquer pour d\u00e9poser un rapport.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"http:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2-1024x449.png\" alt=\"\" class=\"wp-image-10464\" srcset=\"https:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2-1024x449.png 1024w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2-300x132.png 300w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2-768x337.png 768w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2-18x8.png 18w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2024\/06\/2024-06-10_7-55-13-2.png 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>This screen is a full support ticket management dashboard that includes tools for creating, filtering, and exporting ticket data, as well as deep insights on ticket statuses and actions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"544\" src=\"http:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-1024x544.png\" alt=\"\" class=\"wp-image-15519\" style=\"width:1096px;height:auto\" srcset=\"https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-1024x544.png 1024w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-300x159.png 300w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-768x408.png 768w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-1536x815.png 1536w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en-18x10.png 18w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/Content-report_admin_en.png 1575w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"translation-block\"><strong>To use this screen effectively<strong>, follow these steps<\/strong>:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">To open a new support ticket, click <strong>Submit New Ticket<\/strong>.<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Tickets Senders Settings<\/strong> allows you to control sender-related ticket configurations.<\/li>\n\n\n\n<li class=\"translation-block\">Click the <strong>Tickets Recipient Rating <\/strong>button to view or manage ticket recipient rating data.<\/li>\n\n\n\n<li>View the ticket status summary in the indicators, which shows the total number of Open, In Progress, Pending Client Reply, and Closed tickets.<\/li>\n\n\n\n<li>To filter tickets, use the search options Ticket ID, Subject, and School. Select options from the dropdown menus as appropriate, then click the Search button to get relevant results.<\/li>\n\n\n\n<li>The Rows button allows you to change the number of rows that are displayed.<\/li>\n\n\n\n<li class=\"translation-block\">To download the list of tickets, use the <strong>Export <\/strong>button.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>The Contents Reports page is an excellent option to review inappropriate content reported. To Review a Ticket: Note: Once the school admin sets all settings regarding content reports, a small flag appears at the top right of the user&#8217;s screen which he can click to file a report. This screen is a full support ticket [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[165],"doc_tag":[],"class_list":["post-2335","docs","type-docs","status-publish","hentry","doc_category-support-request-admin"],"year_month":"2026-04","word_count":206,"total_views":"482","reactions":{"happy":"1","normal":"0","sad":"0"},"author_info":{"name":"mmdtarek4","author_nicename":"mmdtarek4","author_url":"https:\/\/manual.classlight.com\/fr\/author\/mmdtarek4\/"},"doc_category_info":[{"term_name":"Support \/ Request","term_url":"https:\/\/manual.classlight.com\/fr\/docs-category\/support-request-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/comments?post=2335"}],"version-history":[{"count":3,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2335\/revisions"}],"predecessor-version":[{"id":15769,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2335\/revisions\/15769"}],"wp:attachment":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/media?parent=2335"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_category?post=2335"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=2335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}