{"id":2324,"date":"2023-01-12T16:17:08","date_gmt":"2023-01-12T16:17:08","guid":{"rendered":"https:\/\/manual.classlight.com\/?post_type=docs&#038;p=2324"},"modified":"2025-01-28T16:57:54","modified_gmt":"2025-01-28T16:57:54","password":"","slug":"support","status":"publish","type":"docs","link":"https:\/\/manual.classlight.com\/fr\/docs\/support\/","title":{"rendered":"Activation Ticket Resolution\u00a0"},"content":{"rendered":"<p class=\"translation-block\">The <strong>Activation Ticket Resolution<\/strong> screens provide tools for managing and resolving activation tickets efficiently. Users can generate detailed reports, track ticket statuses, analyze resolution times, and export data for record-keeping, ensuring effective handling of activation-related issues for school groups.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"374\" height=\"899\" src=\"http:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-34.png\" alt=\"\" class=\"wp-image-15973\" style=\"width:194px;height:auto\" srcset=\"https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-34.png 374w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-34-125x300.png 125w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-34-5x12.png 5w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/><\/figure>\n\n\n\n<p class=\"translation-block\">To use the <strong>Activation Ticket Resolution<\/strong> screen:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">From the main menu, click the <strong>Support\/Request<\/strong> button and select <strong>Activation Ticket Resolution<\/strong>.<\/li>\n\n\n\n<li class=\"translation-block\">Enter the start date and time in the <strong>START<\/strong> field to define the beginning of the report\u2019s time range.<\/li>\n\n\n\n<li class=\"translation-block\">Enter the end date and time in the <strong>END<\/strong> field to define the end of the report\u2019s time range.<\/li>\n\n\n\n<li class=\"translation-block\">Use the <strong>Clear<\/strong> button next to each field if you need to reset the dates and times.<\/li>\n\n\n\n<li class=\"translation-block\">Click the <strong>Generate<\/strong> button to create the activation ticket resolution report for the specified time range.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"944\" height=\"320\" src=\"http:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-35.png\" alt=\"\" class=\"wp-image-15974\" srcset=\"https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-35.png 944w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-35-300x102.png 300w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-35-768x260.png 768w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-35-18x6.png 18w\" sizes=\"(max-width: 944px) 100vw, 944px\" \/><\/figure>\n\n\n\n<p class=\"translation-block\">After clicking the <strong>Generate<\/strong> button:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Review the <strong>Activation Ticket Resolution Summary<\/strong> chart displayed on the screen to analyze the overall resolution data visually, such as the number of evaluated tickets and those resolved within working hours.<\/li>\n\n\n\n<li class=\"translation-block\">Scroll down to view the detailed table containing ticket-specific information, including <strong>Ticket ID<\/strong>, <strong>Date<\/strong>, <strong>School Name<\/strong>, <strong>School Group<\/strong>, <strong>Activation Manager<\/strong>, and resolution details.<\/li>\n\n\n\n<li class=\"translation-block\">If needed, click the <strong>Export to Excel<\/strong> button to download the detailed report for documentation or further analysis.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"944\" height=\"647\" src=\"http:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-36.png\" alt=\"\" class=\"wp-image-15975\" srcset=\"https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-36.png 944w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-36-300x206.png 300w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-36-768x526.png 768w, https:\/\/manual.classlight.com\/wp-content\/uploads\/2023\/01\/image-36-18x12.png 18w\" sizes=\"(max-width: 944px) 100vw, 944px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Activation Ticket Resolution screens provide tools for managing and resolving activation tickets efficiently. Users can generate detailed reports, track ticket statuses, analyze resolution times, and export data for record-keeping, ensuring effective handling of activation-related issues for school groups. To use the Activation Ticket Resolution screen: After clicking the Generate button:<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[165],"doc_tag":[],"class_list":["post-2324","docs","type-docs","status-publish","hentry","doc_category-support-request-admin"],"year_month":"2026-04","word_count":208,"total_views":"451","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"mmdtarek4","author_nicename":"mmdtarek4","author_url":"https:\/\/manual.classlight.com\/fr\/author\/mmdtarek4\/"},"doc_category_info":[{"term_name":"Support \/ Request","term_url":"https:\/\/manual.classlight.com\/fr\/docs-category\/support-request-admin\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/comments?post=2324"}],"version-history":[{"count":3,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2324\/revisions"}],"predecessor-version":[{"id":16031,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/2324\/revisions\/16031"}],"wp:attachment":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/media?parent=2324"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_category?post=2324"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}