{"id":16881,"date":"2025-02-17T10:19:42","date_gmt":"2025-02-17T10:19:42","guid":{"rendered":"https:\/\/manual.classlight.com\/?post_type=docs&p=16881"},"modified":"2025-02-17T10:52:41","modified_gmt":"2025-02-17T10:52:41","password":"","slug":"16881","status":"publish","type":"docs","link":"https:\/\/manual.classlight.com\/fr\/docs\/16881\/","title":{"rendered":"Classera Support"},"content":{"rendered":"

La page Assistance LMS<\/strong> vous permet de contacter l\u2019\u00e9quipe de support LMS pour vous guider et r\u00e9pondre \u00e0 vos demandes.<\/p>\n\n\n\n

The Support Technique <\/strong>feature is designed to link between users and the LMS support team. Explore each tab to learn more.<\/p>\n\n\n\n

Contenu de la Page de Support Technique\u00a0:<\/h5>\n\n\n\n
\"\"<\/figure>\n\n\n\n
    \n
  • Classera Support<\/li>\n\n\n\n
  • Demandes de nouvelles fonctionnalit\u00e9s<\/li>\n\n\n\n
  • FAQ<\/li>\n<\/ul>\n\n\n\n
    Pour Remettre un Nouveau Ticket \u00e0 l\u2019\u00e9quipe d\u2019Assistance :<\/h5>\n\n\n\n
      \n
    1. Cliquez sur le bouton Remettre un nouveau ticket<\/strong> sur la page Assistance LMS<\/strong>.<\/li>\n\n\n\n
    2. S\u00e9lectionnez le type de ticket\u00a0: Probl\u00e8me \/ Suggestion \/ Interrogation.<\/li>\n\n\n\n
    3. S\u00e9lectionnez le Module.<\/li>\n\n\n\n
    4. S\u00e9lectionnez le niveau de priorit\u00e9 du ticket.<\/li>\n\n\n\n
    5. Cochez la case Niveau de sujet du ticket. (G\u00e9n\u00e9rale\/ Questions li\u00e9es aux \u00e9coles).<\/li>\n\n\n\n
    6. Saisissez un sujet pour le ticket.<\/li>\n\n\n\n
    7. Notez la description du ticket de support.<\/li>\n\n\n\n
    8. Copiez le lien de la page sur laquelle vous voulez vous renseigner.<\/li>\n\n\n\n
    9. Ajoutez des pi\u00e8ces jointes expliquant le sujet du ticket de support, souvent une image\/vid\u00e9o expliquant le sujet.<\/li>\n\n\n\n
    10. Cliquez sur Valider<\/strong> pour soumettre votre ticket.<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>","protected":false},"excerpt":{"rendered":"

      The LMS Support page allows you to contact LMS support team to guide you and solve your requests. The Support feature is designed to link between users and the LMS support team. Explore each tab to learn more. Support Page Content : To Submit a New Support Ticket :<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[419],"doc_tag":[],"class_list":["post-16881","docs","type-docs","status-publish","hentry","doc_category-support-request-school-owner"],"year_month":"2026-04","word_count":137,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"reham mohamed","author_nicename":"r-mohamed","author_url":"https:\/\/manual.classlight.com\/fr\/author\/r-mohamed\/"},"doc_category_info":[{"term_name":"Support \/ Request","term_url":"https:\/\/manual.classlight.com\/fr\/docs-category\/support-request-school-owner\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/16881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/comments?post=16881"}],"version-history":[{"count":4,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/16881\/revisions"}],"predecessor-version":[{"id":16894,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/docs\/16881\/revisions\/16894"}],"wp:attachment":[{"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/media?parent=16881"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_category?post=16881"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/manual.classlight.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=16881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}